Jin Shan says that she was not nervous taking typing tests and English oral tests in job interviews, because she had gained confidence from her experience of the LCCI exam: ‘The LCCI courses have helped me a lot in my job,’ she comments. ‘When I’m typing, my colleagues are always surprised by my proficient typing skills. As a secretary to a General Manager I have to deal with many business letters and e-mails. From the beginning of my job I found I was familiar with these English business letters in both format and wording, for the simple reason that I had learnt the LCCI English for Business course. Therefore the LCCI exams really gave me confidence to work well.